Web Chat Settings
Under Settings → Channels → Web, two tabs:
| Tab | Contents |
|---|---|
| Website Chat | Public vanity link, embed snippet, pause/enable — Website Chat |
| General | Branding · WhatsApp → Web · Presence (this article) |
Open General
- Sign in to app.kazenly.com.
- Open Settings → Channels → Web.
- Select the General tab.
Page title: Web.
Subtitle: Website Chat channel and General preferences (branding, WhatsApp → Web, presence).
Loading: Loading Web Chat Settings… · Reload refreshes from the server (disabled while you have unsaved changes).
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Branding
Section Branding — Business name, optional logo URL, and accent used for customer bubbles and the send control.
| Field | Notes |
|---|---|
| Business Name | Shown at the top of the hosted chat page (placeholder Support) |
| Logo URL (Optional, HTTPS) | Public HTTPS image; leave blank to show initials |
| Accent Colour | Hex colour (for example #6366f1); colour picker title Pick Accent Colour. Invalid: Use a 6-digit hex colour such as #6366f1. |
Header Preview shows the logo/initials, business name, and a sample Send control in the accent colour.
WhatsApp → Web
Section WhatsApp → Web — Defaults for the Continue on Web dialog when agents hand a WhatsApp or Instagram contact into hosted Web Chat. Agents can still override Link History and Send Link per chat.
| Control | Notes |
|---|---|
| Default: Link Conversation History | Prefills the Continue on Web checkbox (agents may turn it off for one chat). |
| Default: Send Link in Chat | Prefills Send Link. Off by default — agents can still enable it per conversation. |
| Seed Opening Message on Web Chat | When on, Kazenly posts a preselected message into the new Web thread as soon as Continue creates it. Uses the Quick Reply below when set, otherwise the free-text fallback. If neither is set, seeding is skipped. |
| Opening Quick Reply (Preferred, Text Only) | Dropdown of text Quick Replies, or None — use free-text fallback. Voice Quick Replies are not listed. Manage templates under Settings → Quick Replies. |
| Free-Text Fallback (Optional) | Used when no Quick Reply is selected. |
| Link Message (Optional) | Sent as a normal WhatsApp message when the customer messaged you in the last 24 hours. Must include {{short_url}} where the short chat.kazenly.com/g/… link goes. Outside 24 hours, WhatsApp uses the approved Continue on Web template button instead. Leave blank for the default (You can continue our conversation here: …). |
Agents still open Continue on Web from a WhatsApp or Instagram thread — see Start and Continue on Web. Website vanity link and embed: Website Chat.
Presence
Section Presence — How the conversation list shows Active, Idle, and Closed for Web threads.
| Field | Meaning |
|---|---|
| Active (Minutes) | Recent activity → Active (1–120) |
| Idle (Minutes) | After Active window → Idle (2–1440) |
| Closed After (Hours) | Then soft Closed + auto-end (1–720) |
Note on the form: Ending a Web Chat from the Inbox always shows Closed immediately. These timers only apply while the thread stays open.
Full list behaviour: Web Threads in the Inbox.