52 docs tagged with "whatsapp"

Open question details, read the thread, and send a reply.

Open a WhatsApp conversation, take over from the bot if needed, reply with text or media, and reopen the window with a Utility template when it is closed.

Create and revoke Public API keys for external systems under Settings → Data & CRM.

Add Send WhatsApp Flow to a Bot Flow, save answers to contact, branch with Condition Any/All, then Assign Agent.

Create and manage WhatsApp bot flows and configure the default startup flow.

Broadcast metrics in sidebar Analytics — primary docs under Broadcasts.

View broadcast performance — Overview, Campaigns, Templates, and Meta Estimate for a date range.

WhatsApp broadcast campaigns, templates, media library, contact lists, consent, and analytics.

Set Opted in broadcast status, build manual or dynamic contact lists, import CSV, and understand STOP opt-out before a Marketing campaign.

Create a WhatsApp Bot Flow with a keyword trigger, a message step, and Assign Agent — optional Set Contact Field and Default Bot Flow.

Create and monitor WhatsApp broadcast campaigns — parameters, audiences, skip summaries, and Start while Running.

Create Public API keys, map Event Destinations (optional Stampede preset and Utility send), verify inbound events, and open Contact profiles from the log.

Connect a WhatsApp Business account via Meta Embedded Signup in Unified Inbox Settings.

Embedded Signup, Reconnect, Disconnect, quality, messaging limit, plan entitlements, and connection errors.

Troubleshoot WhatsApp connection status, Embedded Signup, and setup errors in Settings.

Set who can receive WhatsApp broadcasts — Opted in, Opted out, or Not on WhatsApp.

Define typed fields on contacts for inbox, bot Flows, and dynamic lists.

Build broadcast audiences — CSV, Manage contacts, and dynamic filters.

WhatsApp contact Details, Fields, Activity with Broadcast history, and Consent.

Find WhatsApp customer contacts, open profiles, and view tags and broadcast list membership.

Draft a WhatsApp template, add buttons or a Flow, Submit to Meta, and use it in a campaign or inbox Utility send.

Map integration fields for the conversation CRM Data panel.

Disconnect WhatsApp from Settings so you can Connect again via Embedded Signup.

Map inbound OMS events to contact fields and optional Utility template sends.

Search WhatsApp customer contacts and filter by consent on the Contacts page.

Upload header images and PDFs once, then pick them when creating or sending WhatsApp templates.

What Failed means on WhatsApp messages and what to try next.

How draft and scheduled campaigns check Meta’s unique-customer messaging limit before Start.

Pending questions older than 12 hours and expired question filters.

Why marketing templates should include STOP, how Kazenly warns you, and how inbound opt-out works.

When WhatsApp Connect is not available on your plan or subscription — billing and entitlement banners.

Create and publish a static WhatsApp Flow, attach it with Add Flow on a Utility or Marketing template, Submit to Meta, then send via campaign or chat.

See Meta phone quality and how many unique customers you can message with templates in a rolling 24 hours.

The Questions inbox for agents and teachers on WhatsApp.

Open the Questions page, search, filter, and review pending student questions.

Reconnect WhatsApp when Kazenly shows Connected but the access token is missing from the router.

When free text is blocked, send an approved Utility template, optionally Start Bot Flow after the customer replies, or leave an internal note.

End-to-end path from Connect WhatsApp through template, audience, campaign Start, and how to check results — including Marketing vs Utility and button variants.

Check campaign Details, Broadcast Analytics, Contact Activity Broadcast history, and Campaign markers in chat and Conversation History.

Send an approved WhatsApp Utility template from the inbox when free text is blocked.

Create a Webhook integration, add a Bot Flow Send to Webhook step, choose payload fields, and understand the consent warning.

Attach images, documents, or voice notes from the WhatsApp chat composer.

Post selected bot conversation fields to your HTTPS webhook from a Bot Flow step.

Manually start a WhatsApp bot flow from the inbox composer toolbar.

View contact tags and broadcast list membership on a WhatsApp contact profile.

Read Meta’s rejection reason, then create a new template with a new name.

Create WhatsApp templates with Text, Image, or Document headers, Sync from Meta, and submit for approval.

Define Contact Fields, edit them in inbox, map Flow and Form answers, set values in a Bot Flow, and filter dynamic lists.

How Meta's 24-hour customer care window affects free text, templates, and internal notes in WhatsApp chats.

Create and publish static WhatsApp Flows, then send them from a template or an open chat.

View emoji reactions on WhatsApp messages in the Inbox.

Automated WhatsApp message to customers on bot-handled threads before the 24-hour window ends.