19 docs tagged with "both"

Sidebar Analytics (not Settings → Analytics, which is not shown).

WhatsApp campaigns, templates, contact lists, consent, and campaign analytics.

OAuth Connect, Reconnect, Disconnect, and token expiry.

Embedded Signup, Reconnect, and plan entitlements. There is no Disconnect.

Find contacts and open a profile. WhatsApp contacts are not merged with Instagram.

The Conversations table, including Expired threads.

WhatsApp 24-hour window, Instagram Human Agent, expiry jobs, and the 23h warning.

The Dashboard sidebar view: Overdue and My Unread.

Assigned, Queued, Unread, Bot, Agent, Lists, search, and opening a chat.

What Kazenly is, the two channels, and how you sign in to the Unified Inbox.

Bot Flows, out of office, escalation, Instagram automations, and handover.

How-to help for Kazenly — kazenly.com account and billing, and the Unified Inbox on app.kazenly.com.

Account, billing, Set up Inbox, and Open Inbox on kazenly.com — not Unified Inbox Settings.

The Questions inbox for agents and teachers.

Composer, media (WhatsApp), Instagram text-only, Utility templates, notes, and receipts.

Unified Inbox Settings tabs. Connect WhatsApp and Instagram are in chapters 6–7.

Who can open which pages, and who can send in someone else’s chat.

Failed messages, closed windows, disconnects, queue, templates, and missing UI.

Layout, channel filters, conversation states, and availability.