User Management
Settings → Users — Manage agents and permissions.
Page title: User Management · Manage agents and permissions.
Inner tab: Agent Management (the Role Management tab is not shown — see Role Management (Not Shown)).
Create an agent
- Click Create Agent.
- In Create New Agent fill Name, Email, optional WhatsApp number, Role, Status, Max Conversations, and Skills.
- Click Create Agent.
Roles include Support, Agent, Teacher, Specialist, Supervisor, Supervisor Teacher, Manager, and Admin.
Status options: Available, Online, Offline, Busy, Locked.
Manage existing agents
- Search: Search agents...
- Filters: All Status / Online / Busy / Offline / Locked · All Roles and per-role filters
- Total Agents count
Row actions (vary by role):
- View Agent · Set Online / Set Offline · Edit
- Copy invite link · Duplicate
- Admins: Change Password · Lock Agent / Unlock Agent · Delete
Agent Details shows Basic Information and Status & Role (name, email, phone, status, role, max/active conversations, created, last login).