Quick Replies
Settings → Quick Replies — Manage quick reply templates.
Title: Quick Replies · Manage your quick reply templates.
Create and manage
- Click Add Quick Reply.
- Choose type: Text message · Voice message · Image · Video · Document.
- For text: enter the message body. For voice: record or upload audio. For image, video, or document: upload a file and (optionally) a caption.
- Set Active or Inactive, then save.
Document uploads accept PDF, Office, and TXT — not CSV.
List tools
- Analytics — Total Uses, Most Used, Recent Uses (7 days)
- Search: Search quick replies...
- Filter: All types · Text · Voice · Image · Video · Document
- Clear filters
- Footer: Total Quick Replies: and pagination
Using quick replies in chat
Agents insert quick replies from the composer with / — see Quick Replies (chapter 8). Channel limits (WhatsApp vs Web vs Instagram) are explained there.