Sending Messages
Send customer messages from the chat pane in Inbox or Dashboard. WhatsApp supports media and Utility templates; Instagram is text-only in this release.
Articles
| ID | Title | Status |
|---|---|---|
| 8.1 | Send a Text Message | ✅ Published |
| 8.2 | Send Image, Document, or Voice | ✅ Published |
| 8.3 | Instagram Is Text-Only | ✅ Published |
| 8.4 | Quick Replies | ✅ Published |
| 8.5 | Send a Utility Template | ✅ Published |
| 8.6 | Internal Notes | ✅ Published |
| 8.7 | Reply to a Message | ✅ Published |
| 8.8 | Sent, Delivered, Read, Failed | ✅ Published |
| 8.9 | WhatsApp Reactions | ✅ Published |
Chapter 8 complete. Next: Customer Care Windows (chapter 9).
Prerequisites: Opening a Chat · Connecting WhatsApp · Connecting Instagram.