Questions Inbox
The Questions page is where agents and teachers review WhatsApp questions submitted by students. Open Questions from the sidebar.
Page title: Questions · subtitle View and respond to questions.
Search and filters
- Search: Search questions... (or last 6 digits of phone)
- Click Filters to expand:
- Status — All, Collecting, Pending, Answered, Cancelled, Expired
- Date Range — From Date, To Date, Clear
- Agent (admins and supervisor teachers) — All Agents
Click Clear all to reset filters. Use Refresh questions to reload the list.
Question list
Each row shows Question, Status, Messages, Created, Submitted, Answered, and Agent.
Empty states:
- No questions found — Questions will appear here when students submit them
- No questions match your filters — try Clear filters
Pagination: Showing 1 to 20 of 150 questions with Previous / Next.
Agent Dashboard (admins and supervisor teachers)
Agent Dashboard summarizes workload:
- Total Pending and Total Expired (Submitted)
- Toggle Pending or Expired (Submitted) per agent
- High badge when load is high
Who can access Questions
| Role | Access |
|---|---|
| teacher | Questions only — no Inbox or Dashboard |
| supervisor_teacher | Inbox + Questions (no Lists, Broadcasts, Contacts, Analytics, Settings) |
| agent, specialist, support, supervisor, manager, admin | Per Who Can Open Which Pages |