Header Notifications (Not Shown)
The Unified Inbox does not show a notifications bell in the header today. There is no in-app notification centre, no browser push alerts, and no desktop or sound notifications for new conversations or broadcast events.
This article explains what is missing, what you do see in the header, and how agents stay aware of new work without a bell.
What You Will Not See
After you sign in to the inbox, look at the top-right header on app.kazenly.com. You will not find:
- A bell icon
- A red unread badge on a bell
- A dropdown list of notification messages
- Browser permission prompts for push notifications
That is expected. The feature is not released in the live UI.
What the Header Shows Instead
The live header (right side) includes:
| Element | What it means |
|---|---|
| Live / Offline (small dot + label next to your role on larger screens) | Realtime connection to the inbox — not a notification feed |
| Your name and role | Signed-in identity |
| Avatar (coloured circle with your initial) | Opens menu: Account Settings · Logout |
| Avatar ring colour (green / yellow / red) | Your agent Online / Busy / Offline status |
On smaller screens you may see only the connection dot and avatar; Live / Offline text may be hidden.
See Account Settings (Inbox) for Password and Status tabs. Live is separate from agent availability.
Why the Bell Is Hidden
Header notifications are not available in the current release. The bell icon and notification dropdown are not shown in the live app.
Example Messages (Not Live)
Kazenly may use notification-style copy in a future release. You will not see these today:
| Example message | Example time label |
|---|---|
| New conversation assigned | 2 min ago |
| Broadcast campaign completed | 1 hour ago |
If a bell is added later, messages like these may appear — they are not active notifications now.
What Kazenly Does Not Send
Beyond the hidden bell, the Unified Inbox also does not provide:
- Browser pop-up permission prompts for desktop notifications
- Sound alerts for new messages
- Email digests for every new conversation assignment
- Mobile push from the inbox web app
Account owners may receive billing or account email from kazenly.com (separate product surface). That is not the same as inbox header notifications.
How to Stay on Top of Work Today
Without a notification bell, use the live inbox views and realtime updates:
| Need | Where to look |
|---|---|
| Conversations assigned to you | Inbox → Assigned (or Dashboard → Assigned / My Unread) |
| Unassigned queue | Inbox → Queued |
| All unread threads | Inbox → Unread or Dashboard → Unread |
| Bot-handled threads | Inbox → Bot |
| Agent-handled threads | Inbox → Agent |
| Overdue unread (90+ minutes) | Dashboard → Overdue |
| Broadcast finished | Broadcasts → Campaigns (check campaign status there) |
When Live shows in the header, the app is connected for realtime conversation updates — new messages and list changes can appear without refreshing the page. That indicator is not a substitute for a notification list.
Set your availability under Account Settings → Status (Online / Busy / Offline) so routing and assignment rules match when you are available.
Do Not Confuse With
| Item | Difference |
|---|---|
| Live / Offline in the header | Connection status only — see Account Settings (Inbox) § Header: Live vs Agent Status |
| Account Settings modal | Password and agent status — not notifications |
| Unified Inbox → Settings | Channels, flows, users — not a notification centre |
| Sidebar Analytics | Reports and metrics — not alert delivery |
A future article (Live vs Offline, chapter 2) will go deeper on the connection indicator. Troubleshooting Cannot Find Notifications is planned in chapter 17.
Summary
- No bell in the Unified Inbox header today.
- Example notification messages (New conversation assigned, Broadcast campaign completed) are not shown to users.
- Use Inbox and Dashboard tabs, Broadcasts for campaigns, and Live realtime updates instead.
- Live / Offline is not the notifications feature.
Next Steps
- Account Settings (Inbox) (article 1.5) — password, Online / Busy / Offline, and Live vs agent status
- Unified Inbox (chapter 2) — Live vs Offline (article 2.5)
- Troubleshooting (chapter 17) — Cannot Find Notifications (article 17.6, planned)