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Out of Office

Out of office lets you define business hours and automatic replies when customers message outside those hours. Configure it under Settings → General → Out of office on app.kazenly.com.

There is no separate banner in the Inbox chat pane for out-of-office — customers receive the auto-reply on WhatsApp, and bot automation is gated behind the scenes.

Open Out of Office​

Settings → General

Page heading: General
Tab: Out of office

Inner sections: Overview · Status · Schedule · Closures · Reply

Use Save (top right) to apply all tabs at once. Reload refreshes from the server.

Enable the Gate​

On the Status tab, check Enable out-of-office gate.

When the gate is on and the current time is outside your schedule or on a closure date:

  • WhatsApp customers receive your message template
  • Bot flows, default startup, and keyword triggers are skipped
  • Assigned agent chats are unchanged — humans already in a thread are not blocked by this gate

Live evaluation shows Outside hours (bots gated) or Within business hours.

Schedule and Closures​

TabPurpose
ScheduleTimezone, weekly hours per day, Quick apply presets (Mon–Fri, Sat–Sun, all week)
ClosuresHoliday & one-off closures — full-day dates with optional override message

Days without time intervals count as Closed all day.

Reply Message​

Default template:

We are currently outside our business hours. We will respond when we reopen.

Edit on the Reply tab. You can use simple placeholders (for example customer name tokens documented in the UI).

Repeat auto-reply cooldown (minutes) suppresses duplicate auto-replies to the same conversation while still outside hours.

Instagram Note​

Out-of-office gating is oriented toward WhatsApp bot and keyword behaviour. Instagram automations follow separate rules — connect Instagram under Settings → Instagram and manage rules under Automations → Instagram.