Kazenly Automations

Automations cover bot flows, out-of-office, escalation, Instagram comment/DM rules, and assignment controls between bots and agents.

Articles

ID	Title	Status
10.1	Bot Flows	✅ Published
10.2	Start a Bot Flow from a Chat	✅ Published
10.3	Out of Office	✅ Published
10.4	Escalation Keywords	✅ Published
10.5	Instagram Comment and DM Automations	✅ Published
10.6	Take Over, Assign, Return to Bot	✅ Published
10.7	Sidebar Automations	✅ Published
11.2c	Send to Webhook	✅ Published

Chapter 10 complete (plus Send to Webhook). Next: Broadcasts (chapter 11).