Kazenly Help
Kazenly is the product. WhatsApp and Instagram are the two channels for support and automation.
| Surface | What it is |
|---|---|
| Account Dashboard | After you sign in: Overview, Billing & Invoices, Settings, Set up Inbox, Open Inbox |
| Unified Inbox | The shared workspace for both channels |
| This Help site | How-to for both |
Inbox is a sidebar section inside the Unified Inbox (Assigned, Queued, Unread, Bot, Agent, Lists). It is not the name of the whole app. Dashboard inside the Unified Inbox is a different view (Overdue, My Unread) from the Account Dashboard.
Do not confuse Account Dashboard → Settings (your account profile) with Unified Inbox → Settings (channels, flows, users).
Prefer a full job path? Start with Guides (for example Run Your First WhatsApp Campaign). Topic chapters stay available when you need a single screen.
Articles are added one chapter at a time. Start with Chapter 1 — Kazenly (what Kazenly is, channels, sign-in, account settings). Then Chapter 2 — Unified Inbox (layout, channel filters, conversation states, availability).
Guides
- Guides — end-to-end journeys
- From Signup to Open Inbox (G12)
- Create and Approve a WhatsApp Template (G2)
- Publish a WhatsApp Flow and Add It to a Template (G3)
- Build a Marketing-Ready Audience (G4)
- Run Your First WhatsApp Campaign (G1)
- See Who Got Which Campaign (G16)
- Answer a WhatsApp Chat (G5)
- Reopen a Closed WhatsApp Window (G6)
- Build Your First Bot Flow (G8)
- Bot Flow with WhatsApp Flow and Branching (G9)
- Send Chat Data to Your System (Webhook) (G11)
- Build Your First Instagram Automation (G10)
- Use Contact Fields End to End (G14)
- Connect an OMS with API Keys and Event Destinations (G15)