Search and Arrange
Every Inbox tab shares the same search and arrange controls at the top of the conversation list (and the same pattern appears on Dashboard with filter chips instead of tabs).
Search Conversations
The search field is labelled Search conversations…
Typing filters the current tab by contact name or message text. Clear the field to see the full tab again.
Search works together with:
- All / WhatsApp / Instagram channel chips
- Tab-specific rules (for example Assigned only shows your threads)
On Queued, search also applies to the queue list.
Arrange Conversations
Next to search, open Arrange conversations (bars icon) to choose how rows are grouped.
Menu title: Group conversations by
| Option | Label in menu | What you see |
|---|---|---|
| Default | No grouping | All rows in chronological order |
| By owner | Group by Agent | Sections per assigned agent (or Bot) |
| By reply state | Group by Status | Pending Conversations vs Open Conversations |
| By time | Group by Date | Sections by conversation date |
The active option is highlighted with a dot. Hover an option for a one-line description (for example Group conversations by pending status).
Pending vs Open Groups
When you choose Group by Status:
- Pending Conversations — last message was from bot or agent (customer has not replied yet)
- Open Conversations — customer is waiting on you or the thread is otherwise active
This Pending meaning matches the yellow Pending label on rows — not every filter on the Conversations ops page (see Inbox vs Dashboard vs Conversations).
Mobile
On narrow screens, arrange may fold behind the same Arrange conversations control. Channel chips and search stay at the top of the list.
Related Articles
- Filter by Channel (2.2)
- Assigned (4.1)
- Lists (4.5)