Conversations Table
Sidebar Conversations opens /conversations on app.kazenly.com.
Page title: Conversations
Subtitle (desktop): Manage and monitor all conversations
This is the operations table for supervisors and agents who need a searchable, paginated view across all conversation states — including Expired threads that Inbox and Dashboard usually hide.
Layout
Unlike Inbox (list + chat side by side), Conversations is a table-first workspace:
- Header — title and report shortcuts (see Conversation Reports)
- Search and status chips — narrow the current page (Filters and Time Windows)
- Time window — limit which dates load (Last 24 hours by default)
- Table — one row per conversation
- Pagination — move through pages at the bottom
Table Columns (Desktop)
| Column | Shows |
|---|---|
| Customer | Name and masked phone / contact hint |
| Handler | Bot, agent name, or Queued |
| Status | Open, Expired, or Pending badge |
| Last Activity | When the thread last had activity |
| Messages | Total message count |
| Unread | Unread count for the thread |
| Priority / Queue | Priority badge and View or queue actions |
On mobile, rows use a compact card layout with the same information grouped.
Open a Thread
Click a row (desktop) or View to open the conversation details overlay with the full chat pane inside.
- Close with the X control or click outside the overlay (desktop).
- Escape also closes the overlay.
Queued rows show Take It or DeQueue in the actions column instead of View until you handle the queue (same concepts as Queued).
Row Selection
Checkboxes let you select one or many rows (for example Select all on desktop). Bulk actions may appear in future releases; today the main action per row is View or queue controls.
When to Use Conversations vs Inbox
| Need | Use |
|---|---|
| Day-to-day replies in open threads | Inbox or Dashboard |
| Find an Expired thread | Conversations → Expired |
| Search across a time window with pagination | Conversations |
| Team reports from the same page | Conversations → report buttons |
See Inbox vs Dashboard vs Conversations (1.3).
Related Articles
- Filters and Time Windows (5.2)
- Working Expired Threads (5.4)
- Opening a Chat (4.7) — split-pane behaviour on Inbox