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Disconnect WhatsApp

When WhatsApp is Connected, Settings → WhatsApp → Connection shows Disconnect (same pattern as Instagram). Use it to clear Kazenly’s stored access for this workspace so you can run Connect WhatsApp again.

Disconnect does not delete your WhatsApp Business account on Meta. It stops Kazenly from using the current link until you connect again.

When Disconnect appears​

What you seeButtons
Not connected via Embedded SignupConnect WhatsApp only
Connected with a stored access tokenDisconnect
Connected but Access token in router: Not stored yetReconnect WhatsApp and Disconnect

Steps​

  1. Open Settings → WhatsApp on app.kazenly.com.
  2. Confirm status is Connected.
  3. Click Disconnect. While the request runs, the button shows Disconnecting….
  4. On success, a green confirmation shows: WhatsApp disconnected.
  5. Status returns to not connected. Use Connect WhatsApp when you are ready to link again.

After Disconnect​

  • Inbound WhatsApp routing and outbound sends from this inbox stop until you connect again.
  • Templates, campaigns, and bot flows you already created stay in the workspace — reconnect does not wipe them.
  • To refresh credentials without fully clearing the link when the token is missing, prefer Reconnect WhatsApp.