Conversation Analytics
Under Analytics → Conversations.
Title: Conversation Analytics · Monitor conversation performance and trends.
Time range
Time Range: Today · Yesterday · Last 24 Hours · Last 7 Days · Last 30 Days · Last 90 Days
Overview cards
Total Conversations · Unique Users · Total Messages · Expired Conversations · completion rate percentage.
Charts and tables
- Conversation Status Distribution
- Agent Performance — Agent, Status, Handled, Completed, Workload, Utilization
- Most Active Users
- Peak Conversation Times
- Conversations Started Per Second/Minute — Time Unit, Custom Range, Apply
- Active Conversations During Period — Active, New, Existing, Open, Pending, Expired
- Messages Sent/Received Per Second/Minute — outgoing, incoming, User/Agent/Bot breakdown
- Bot Performance · Bot vs Agent Performance · Flow Performance
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