Bot Performance
Analytics → Bot Performance — Bot analytics and escalation tracking.
Title: Bot Analytics · Monitor bot performance and automation effectiveness.
Time range
Last 24 Hours · Last 7 Days · Last 30 Days · Last 90 Days
Sections
Bot Performance Overview — Bot Conversations, Completion Rate, Escalation Rate, Avg Messages, Bot/User Messages, Avg Duration, Completed.
Bot vs Agent Performance — split by bot-handled, agent-handled, and mixed conversations.
Flow Performance — Flow Name, Executions, Success Rate, Avg Duration, Unique Conversations.
Escalations — Total Assignments, Keyword Triggers, Sentiment Triggers, Agents Involved, plus a table of Conversation, Agent, Reason, Assigned At, Status.
Loading: Loading bot analytics...