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Agent Performance

Analytics → Agent Performance — Agent workload and activity reports.

Title: Agent Activity Report · Track agent performance and conversation handling.

Filters​

  • Agent: All Agents or one agent
  • Time Range: Last 24 Hours · Last 7 Days · Last 30 Days · Last 90 Days
  • Period: Hourly · Daily · Weekly · Monthly

Views​

Toggle Detailed or Summary.

Performance Overview charts: Agent Performance Overview · Message Distribution · Activity Timeline.

Per-conversation cards show Conversations, Agent Messages, User Messages, Bot Messages, Avg Duration, and Conversation Details (Start, End, Agent, User, Bot, Duration).

Pagination: Show All · Show Paginated · Previous · Next.

Empty: No agent activity found for the selected period.

Loading: Loading agent activity report...